Terms of Service
Updated 24 May, 2018
The website is owned, provided and operated by Skimundi ApS, CVR 36497041, (“Skimundi”, “we”, “our”, “us”), Refshalevej 163A 1st floor, 1435 Copenhagen K.
You have to be at least 18 years old to book on the website. These terms and conditions apply to all our products/services accessible online through any device. By accessing, browsing and using our website and/or by completing a booking, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.
1. Order, Delivery and Scope of our Service
Through the website we, Skimundi Aps (“Skimundi.com”, “Skimundi”, “we”, “our”, “us”), provide an online platform through which “the Skimundi Partners” (i.e. the ski schools and the ski rentals) can advertise their “Products/Services” (i.e. ski lessons and ski/snowboard equipment) for booking.
The visitors (“the user”, ""the customer"", “you”, “your”) of the website can book these “Products/Services”. A booking can only be made online using the website. By booking through the website, you enter into a direct (legally binding) contractual relationship with the Skimundi Partner whose products/services you book. From the point of completion of the booking process on we act solely as an intermediary between you and the Skimundi Partner. We send the details of your booking to the Skimundi Partner and (on behalf of the Skimundi Partner) send a confirmation email to you. The confirmation has to be printed and has to be given to the Skimundi Partner in order to receive the product/service. Your order confirmation contains a reference that the Skimundi Partner needs to receive in order to provide you with the booked Product/Service.
In case you have not received the confirmation within 4 hours after the booking, it is your responsibility to contact Skimundi. As the visitor of the website, it is your responsibility to make sure that the confirmation is in accordance with what you ordered on the website. It is your responsibility to contact Skimundi, if you become aware of any mistake.
The information that we disclose is based on the information provided to us by the Skimundi Partners. The Skimundi Partners have access to an external net where they can upload their product information. They are fully responsible for updating the platform with the correct information about their products/services and other information displayed on the Skimundi platform. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Skimundi Partner remains responsible for the accuracy, completeness and correctness of the information on our website at all times.
Each Skimundi Partner remains responsible at all times for the delivery of the product/service that is booked through the website. Therefore, any question(s) and/or complaint(s) has to be handled by the Skimundi Partner. Skimundi cannot be held responsible for any complaints or claims related to the delivery of the product/service.
A booking is made online using credit cards or by bank transfer. The booking is only valid if the payment is registered. The booking is cancelled in case the payment does not get registered.
The payment is safely processed from your credit/debit card or bank account and transferred to the bank account of the Skimundi Partner through a third party payment processor. The payment gateway is provided by Epay.eu and the payment merchant agreement is certified by Swedbank and Nets.eu.
The payment is processed as soon as the booking is placed.
All prices on the Skimundi.com website are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email.
The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.
Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such.
4. Language Guarantee
When booking through Skimundi.com, you have the option of buying the special service of receiving a ski lesson in specific languages (i.e. English, Danish, Dutch and German). This is a service that is only offered for some destinations. When the level beginner is indicated on a product, exclusively participants with 0 or 1 week experience are concerned. Subsequently do products with language guarantee for beginners, only concern people with 0 or 1 week experience. The Language Guarantee ensures that you will receive a ski instructor that is able to communicate in the chosen language. Providing this kind of service is challenging, as there is a limited number of spots for this language guarantee. If Skimundi, for any (unknown) reason, is unable to provide the service of the language guarantee, you will have the possibility to cancel your booking and to receive a full refund.
5. Changes, Cancellation, No-show and Refunds
By booking through the website you accept and agree to the relevant cancellation and no-show policy of Skimundi.com. The general cancellation and no-show policy is made available on our website and during the booking procedure.
A booking can be cancelled and fully refunded until 7 days before the first Product/Service is to be delivered. The amount will be refunded to your credit card used for placing the order.
If there are less than 7 days left until the first Product/Service is to be delivered, you are not entitled to any refund.
It is your responsibility to show up at the meeting point/pick-up point specified in your order confirmation. You are not entitled to any refunds in case you do not show up at the right time due to weather, illness, changes/cancellations made by your travel agency, airline provider or similar, as neither Skimundi nor the Skimundi Partner(s) carry any responsibility for your no-show. If you choose not to use the Product/Service for the full number of days, you are not be entitled to any refunds.
Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds fall under your responsibility and you are not entitled to any refunds.
The Skimundi Partner(s) has the right to change/cancel any booking, if the Skimundi Partner cannot provide the Product/Service as specified in the order confirmation. In that case you will be refunded the full amount as stated on your order confirmation.
When booking through Skimundi.com you agree to follow the guidelines set out by any Skimundi Partner.
Skiing can be a dangerous sport and we recommend that you consult a doctor before to make sure that you do not have any health related issues. In addition, we always recommend our visitors to sign up for a personal accident and travel insurance.
Skimundi.com cannot be held responsible for any incidents, accidents, physical and/or mental damages and injuries sustained during the ski trip.
7. Manipulation of Information
Any fraud related to manipulating information on website or order confirmation is illegal. Any such case will be reported to local authorities.
Your use of the service is at your own risk.
Skimundi acts as an intermediate between the Visitor and the Skimundi Parnters. Therefore, Skimundi makes no warranties or guarantees in regards to the Products/Services provided by the Skimundi Partners. The order confirmation from Skimundi only acts as a voucher that gives the customer to right to receive a Product/Service from a Skimundi Partner.
The information, software, and services on the website may include inaccuracies or typographical errors. Skimundi cannot guarantee the accuracy of, and disclaim liability for inaccuracies relating to the information and description of any Skimundi Partner and their Product/Services.
Skimundi will not in any event be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website.
Skimundi has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond its direct control, and it has no responsibility for any additional expense, omission, delays, rerouting, or acts of any government or authority.
You are responsible for the technical equipment and software required to use the websites, for example. Internet access, browser, email, etc. Skimundi therefore waives its liability for any loss caused by the fact that you have used the service without following the technical specifications and additional instructions.
Skimundi has the right to alter these Terms and Conditions at any time.
9. Intellectual Property Rights
The software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Skimundi ApS. Any use of any of the information, design, infrastructure or material will constitute a material infringement of our intellectual property rights.
10. Applicable Law and Disputes
The abovementioned terms and conditions governing Skimundi.com are constructed in accordance with Danish law and any dispute that might arise from these terms and conditions will be filed in Copenhagen, Denmark. These terms and conditions are translated into other languages. You cannot derive any rights from the translated version and the English version shall always apply in any discrepancy between the English version and the translated version.
11. About Skimundi
The online website is rendered by Skimundi ApS, which is a private limited liability company, incorporated under the laws of Denmark.
Collection and Use of Personal Data
Updated 23 May, 2018
- What types of personal data we collect and why we collect it.
- When and how we may share personal data with our partners
- The rights you have, including how to access, update or delete your personal data.
We have tried to keep our privacy update as simple as possible, but please contact us anytime at [email protected] if you have any questions or seek clarification.
II. Processing & Use of Personal Data
Processing of Data
If you make a purchase (i.e. a ski school course or a ski rental) from Skimundi ApS, you may have entered a number of personal data information, including but not limited to the following:
- Your Name
- Your Address
- Your Email Address
- Your Phone Number
- Your Payment Information
- Shoe size
- Personal history related to ski and snowboard
For each participant, other than yourself, you may have entered a number of personal data information, including but not limited to the following:
- The participant’s Name
- The participant’s Age
- The participant’s personal history related to ski and snowboard
- The participant’s shoe size
Personal data of children
The services offered by Skimundi ApS are not directed at children under 16 years old. For children younger than 16 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian. If we become aware that we process information of a child under 16 years old without the valid consent of a parent or guardian, we reserve the right to delete it.
1) Session cookies: Effectively, these record the electronic conversation that you have with the Skimundi ApS website and reminds the website where you were in that conversation. Session cookies are purely required for the website to function and are in no way used to identify your personal information.
2) Permanent cookies: Many sites apply permanent cookies. These store a few numbers on your hard drive, which are visible by looking in the cookies directory of your browser installation. They last for a long time and every time you visit the website you send a copy of them to Skimundi ApS, which allows us to identify you between visits. These permanent cookies are not essential for the functioning of the website but will greatly improve your website experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.
Use of Data
We take your personal data very seriously and use it to fulfill our contract agreements and deliver better customer service. Specifically, the personal data we collect is used to expediate your purchase and fulfill our part of the deal. We may also use your personal data for the delivery of future products, customer lists, invoices, marketing, customer surveys, newsletters, online blogs, online chat systems and internal statistics. All statistics and analysis will be created in an anonomymized and aggregate format and therefore not contain any personally identifiable information.
We safely store some of your personal data for up to 5 years, so you can more easily shop with us in the future and to properluy satisfy accounting laws. Your personal information will be deleted immediately after this period, unless you have explicitly given us permission to keep it for a useful purpose.
Please Note: Skimundi ApS does not make any decisions based on automatic processing of personal data, including profiling. We therefore ask you to update us if there are any changes to your personal contact information so we can therefore ensure that your information is accurate.
(1) Legal Basis for Data Use
Skimundi ApS processes your personal information on the following legal basis: (1) Explicit Consent of the Individual, (2) For fulfillment of a contract or purchase, (3) Compliance with all legal obligations, (4) Legitimate interest of the data controller, (5) The protection of an individual’s vital interest.
(2) Consent for Marketing Purposes
If you have ticked the box "Yes, I give my consent that you may contact me by e-mail newsletters or other means", you should expect us to keep your email address and information about your previous purchases until it is no longer relevant. In practice, this means until you have told us that you no longer wish to receive emails from us.
You can ALWAYS withdraw your consent. To do so, you can click the “Unsubscribe” link at the bottom of our emails, or just contact us at [email protected] . Please indicate that you no longer wish to receive our newsletters and other offers and we will immediately remove you from our email lists.
(3) Consent for sharing information with our corporate affiliates and change of control
Skimundi ApS (Business ID # DK36497041) is a member company and subsidiary of the Snowmondo Group ApS. As such, we may share your personal information with our corporate affiliates and if Snowminds ApS itself (or part of its business, including the Snowmondo Group) is sold or otherwise changes control, the owners would have access to your personal information for the uses set out above in Section II.
IV. Data Security
We always treat your personal data in a safe and confidential manner in accordance with applicable laws, including privacy regulation and data protection law. Your information will only be used for relevant purposes and will be deleted when that purpose is fulfilled or no longer relevant.
Permission to Transfer Information Internally
Skimundi ApS also uses third parties when necessary to delivery quality service. Specifically, we use third parties to process your payment information and for handling your purchases. As required by law, we have entered into data processing agreements with these companies, which are intended to guarantee that they comply with applicable regulations on the protection of your personal data.
Permission to Transfer Information to External Partners
By making a purchase with Skimundi ApS, you consent that we may safely and securely disclose the personal information listed below to our partners to assist with the completion of your travel arrangements:
Date of birth
In practice, we may transfer your information to our external partners for the purpose of planning ski lessons, guided tours and facilitating ski rentals. The list of personal data points above is not exhaustive and may in some cases include other information when necessary to fulfill a contractual agreement.
V. Information, Objection, Modification, Data Portability and Deletion
You can ALWAYS contact us to find out what type of personal data is currently held by us. This can be done simply by contacting us at the following address:
Registration Number: DK36497041
Refshalevej 163 A Floor 1, 1432 Copenhagen, Denmark
Direct Telephone: +45 71 99 34 44
Email: [email protected]
If there are errors with any of your personal information, you can always ask to have this information corrected. You also have the right to receive all your personal information in a common format (i.e. data portability). In either case, whether you want to amend your information or receive your data in a common format, you are very welcome to write to us at [email protected] .
If you no longer want us to use your personal data, or prefer that we limit the processing of your personal data, you can also send us a request to the above email address. Your information (except your email address, if you have given your consent for the receipt of newsletters or other offers) will be deleted after approximately 5 years, unless you have consented otherwise.
If you wish to withdraw your consent to the processing of your e-mail address (so we can send you our newsletter and relevant offers), it can always be done easily by clicking the “Unsubscribe” link at the bottom of our emails.
If you wish to complain about the our company’s treatment of your personal data, you can contact:
Data Protection Agency
Phone: +45 33 19 32 00
Email: [email protected]
Company information and contact information
Refshalevej 163 A Floor 1, 1432 Copenhagen, Denmark